Below FAQ are some common concerns of our clients before purchasing an item, if you have other questions, please just send it to;store@deladele.com
We offer a Home Delivery service. Times and cost for deliveries will vary depending on the location. For more information, please see our delivery information page.
You can contact our customer care team on the following number: +5511985786485. Dela & Dele Customer Service: We are open Saturday to Thursday 10 am to 11 pm & Friday 2 pm to 11 pm. You can also contact us using our quick form and our team will get back to you as soon as possible.
You can view your orders at any time using our website. Simply follow the steps below. 1. Log in to our website and click on 'my account' at the top of the page. 2. Click on the link ‘View Orders’ on the left of the page. This will show you your order history.
You can track your order online using a unique order tracking link that is sent to you via email. The order tracking link is available on the dispatch email that is sent after you receive your order confirmation. In order to track your order, please follow the steps below. 1. Check your inbox for the order dispatch email 2. Once received, click on the order tracking link to take you to our courier’s website 3. Review & track your order.
Your order confirmation email will inform you of the expected lead time for delivery. Our courier company will attempt to call you should they not have enough delivery information to deliver your order.
Dela & Dele is dedicated to offering the highest levels of quality and service. We will be happy to refund or exchange any item(s)* that you are not completely satisfied with, as long as they are returned in an unused condition and in their original packaging, within 15 days of receipt of your order with a copy of the Invoice. "* Exclusions apply. Please visit our returns and exchanges page for full details."
Please be aware that once you’ve applied the voucher code, it cannot be used again, so please do not apply it until you’re sure that you’re ready to place and pay for your order. Most common reasons for promotion codes not working are being out of date; being applied to products that are not eligible or the set order limit not being reached. If you’re still having problems, you can also contact us using our quick form and we'll be happy to explain how you can redeem your discount online.
We’re sorry to hear you’re thinking about unsubscribing. Simply login to your account on our website and follow the quick steps below. 1. Click on the 'My Account' link at the top of the website. 2. Click on the 'Communication Preferences' 3. Simply un-tick the email check box and click 'Save'. 4. You will see a message telling you that the subscription has been removed. 5. If you wish to subscribe to the newsletters again at any time, simply navigate to this section, tick the check box and click 'Save'. You can also unsubscribe by clicking on the unsubscribe link at the end of any promotional email. On click, you will navigate to the un-subscription page on the website where once you enter the reason for un-subscription and click 'Unsubscribe', you can start a new shopping journey.
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