Returns & Refund Policy

Returns, Exchanges & Refunds

We want you to love your order. Please read the rules below before buying. They don't affect your rights under Saudi consumer protection law.

Shapewear, underwear and lingerie

For hygiene reasons, we can't accept returns or exchanges of shapewear, underwear, lingerie, bikini bottoms, one-piece swimsuits, fragrances, or health and beauty products (such as skincare and make-up), or of any product personalised for your order. The only exception is a faulty, damaged or wrong item (see below).

Not sure about your size? Check the size guide on each product page or message us on WhatsApp before you order and we'll help you choose.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo. We'll replace it or give you a full refund, including any delivery charge you paid. Please keep the item in the condition you received it.

All other products

You can return or exchange other products within 14 days of delivery if they are unused, in their original packaging, and with all tags attached. Any free gift that came with the product must be returned too. We may refuse a return if the item has been used or damaged.

How to start a return or exchange

Email store@deladele.com or message us on WhatsApp with your order number, and we'll send you the return instructions. Returns are accepted through this process only; we don't have physical stores.

Exchanges

Exchanges depend on stock. If the item you want isn't available, we'll offer a refund instead.

Refunds

Once we receive and check the returned item, we refund you through your original payment method. The original delivery charge is not refunded unless the item was faulty, damaged or wrong.